FAQ FACTS


GENERAL

What is WINGGZ Loyalty?

WINGGZ Loyalty is a universal digital loyalty program that offers unique and fun rewards at the places one loves to be. It is designed to replace traditional paper punch cards, plastic cards and loyalty point systems when rewarding loyal customers. With WINGGZ, the merchant is able to create a digital version which works in the same way. Merchant can implement a point based system, similar to the ones used by shops and large supermarkets. Merchant is able to decide how many points customers get (e.g. 1 point for every 100 Rupee spent). This is ideal for cafes, beauty salons, health centres, retail, bakeries, restaurants, pubs, boutiques, shops or any other business who wants to reward customers based on the amount they spend.

How do I become WINGGZ Loyalty Shopper?

Download the WINGGZ android App and register yourself as WINGGZ Shopper.

How does WINGGZ Loyalty work?

TAP. SCAN. REDEEM - It's that simple! Tap on your phone. Get QR code scanned in your mobile app. Add & Redeem rewards. Customers simply download the free WINGGZ app, and get points towards their loyalty rewards. All your points are completely secure in the cloud.

What are the benefits of replacing my current Loyalty programme with a digital solution?

(1) It is a much better experience for customers: no one wants to carry cards for every shop they visit. With WINGGZ, it is conveniently located on their phone.
(2) No more fraud. With WINGGZ, every point is digitally tracked and monitored.
(3) Full statistics, since WINGGZ is digital, you now have a way to track every customer visit and view their history on your merchant app or website.
(4) You benefit from being amongst other businesses and drive new customers to your store. For instance a customer might use the WINGGZ App at a restaurant and discover your salon around the corner.
(5) 24X7 Support.
(6) No extra gadgets, hardware & training required for the implementation of WINGGZ.
(7) Customer retention is more with WINGGZ as your offers, rewards, points are always visible to the customer on their phone & web.
(8) It is cheaper as compared to your current program. No maintainance cost.
(9) WINGGZ is a Highly Customizable Service.
(10) Ease of Use. As your whole loyalty program can be managed by your smart phone.
(11) Your Customer reach increases as now you are on a platform with others instead of your own secluded loyalty programme.

Can I change my requirements & start a new loyalty programme at any time?

Yes. With a paid account merchants can change/update their rewards and add new ones whenever they like.

Where can I use my WINGGZ App?

Use your WINGGZ App at any of our partner locations.


POINTS & REWARDS

What kind of loyalty rewards can I offer?

The reward can be anything that the Merchant wants to offer. Example Free item, % discount off item or bill, VIP event, etc. We encourage that you be creative and choose something desirable that helps promote your brand.

How do I earn Points?

On shopping at shops having WINGGZ loyalty programme, you earn points according to their reward scheme which can be redeemed.

How do I see all the points that I have earned at different stores?

You can either visit the website or download the mobile app.

How do I redeem a reward?

To redeem your reward either get QR code scanned or share your WINGGZ customer ID at the billing counter.
NOTE: For your security, do not share your email address or mobile number to redeem awards.
Make sure you have WINGGZ app to redeem points!

What happens to my points once I redeem a reward?

Each reward has a point value associated with it. Once you redeem a reward, that point value is subtracted from your total points. For example, if you have 1000 Points and you choose to redeem a reward worth 400 Points, Your new Point total will be 600 Points.


ACCOUNT INFORMATION

How do I change my password?

Sign in to your account and change your password from the Settings tab on your profile on the website.

How do I retreive my password?

Simply click on forgot password on the sign-in screen. Enter the email address that you used to sign-up. An email will be sent to this email address with a link to reset your password.

I signed up for WINGGZ Loyalty using an email which I want to change. Can this be changed?

Yes, the email can be changed. Simply click on settings in your account. Enter the email address that you want.


FOR BUSINESS - Sign-Up/Demo

How do I request for a Demo with WINGGZ?

Simply click on Request for Demo and send us a message with your details. We will contact you as soon as possible.

How do I sign my business up with WINGGZ?

Click here. Fill in the deails and we will get back to you.

What is the pricing structure?

Click here or Contact us for details.